The Bigger Picture

Luis Torres Jr.

Founder

Hi! My name is Luis Torres Jr., and I’m the Founder of Avaunz. Read on to learn more about my journey and how Avaunz came to be.

I started my career in IT as a regular help desk technician supporting charter schools with the very basics: make sure everyone can connect to wifi with their Chromebooks, replace a broken screen here and there, and just reassure us that you know how to use Google to find the solutions to whatever problem comes your way.

About a year later, I moved on to work for a private school as a Junior Systems Administrator working alongside five other Jr. SysAdmins in an in-house IT department. I was big-time now! This is where the real growth started.

My supervisor and my colleagues shared a common goal: provide the absolute best customer service a student and teacher could ask for and find real solutions.

Fast-forward several years and I can now genuinely say that I want to take everything I’ve learned throughout my career and offer something to smaller schools that may not have the good fortune of having their own IT department to support them.

The one thing that has remained a constant throughout my career is the desire to look low and aim high. Always find the quickest and most effective solution to a problem. This changes when a recurring problem presents itself. As soon as I sense a recurring problem, that problem would then be subject to thorough and detailed research and troubleshooting. The goal wasn’t to deal with the problem in the moment and deal with it again at a later moment. The goal was to find a permanent solution, recreate the problem, then refine the solution. Once the solution is refined, the next step would be to enhance the process itself and the surrounding processes.